FAQ

How Can We Help You?

Home / FAQ

Frequently Asked Questions

Here, we have a list of the most frequently asked questions (FAQs) and common issues related to the TOOSEN LED control system and LED display screens. Our TOOSEN FAQ support center can help solve LED display controller problems and troubleshoot LED control card issues. Please feel free to contact us if you need any help.

What Does Toosen’s Screen Disassembly and Assembly Service Consist Of?

  • Toosen’s screen disassembly and assembly service includes:

    Safe removal of cabinets, modules, and structures

    Cable management and power disconnection

    Re-assembly at a new location or reconfiguration at the current site

    Module and cabinet recalibration

    Structure reinforcement and installation adjustments

    Final screen testing and debugging


When to Use Toosen’s Project Handover Service?

  • This service is used after installation is completed and the LED display is ready for operation. It ensures the system meets project specifications and that the customer fully understands how to operate and maintain the screen.

What Does Toosen’s Project Handover Service Consist Of?

  • Toosen’s project handover service includes:

    Final system testing and performance verification

    Brightness, color, and display calibration

    User training on daily operation and control system usage

    Maintenance guidelines and safety instructions

    Delivery of project documents, drawings, and configuration files

    Official acceptance and sign-off process


When to Use Toosen’s Installation and Construction Service?

  • Use this service when you need professional on-site installation for a new LED display project, including indoor, outdoor, rental, or creative LED screens. It is ideal for customers who require secure mounting, accurate calibration, and guaranteed installation quality.

When Should Toosen’s Maintenance Service Be Used?

  • You should use Toosen’s maintenance service when your LED screen shows issues such as color inconsistency, dead pixels, brightness drop, unstable signals, or after long-term operation. It is also recommended for routine preventive maintenance to ensure stable performance and extend the screen’s lifespan.

What is TOOSEN's Extended Warranty Service?

  • As professional service directly from the original manufacturer,TOOSEN provides extended warranty services to customers beyond the standard warranty period. The extended warranty includes full technical support, factory repair of spare parts, on-site service, inspection, and training.

What Does Toosen’s Installation and Construction Service Consist Of?

  • Toosen’s installation and construction service includes:On-site measurement and environment assessment

    Structural design and installation planning

    Cabinet installation and module alignment

    Cable routing, power setup, and signal configuration

    Structural frame construction (if required)

    Screen debugging and initial testing

    Safety inspection and compliance checks


    Screen debugging and initial testing

    Safety inspection and compliance checks


A total of 1 page 7 data